Travel Counsellors Service Status

Service Status


Phenix green circle
System Connection (VPN) green circle
Email green circle
Intranet green circle
MyTC App green circle
Telecoms green circle
Business Travel Report green circle
TCGN green circle



Last updated 04/02/19 15.43


Smartpoint Freezing

We have had some reports of Smartpoint intermittently freezing at random intervals. This is affecting teams at Venus and TCs too. There is a software work-a-around which needs to be implemented by the Technology Service Desk but this is not a permanent fix.

We have logged a call with Travelport to investigate this and we’ll provide an update as soon as one is available.

Status Archive

Accommodation search

Issues with Accommodation search have been resolved, you can now search as normal.

Read Me

FIXED: Unable to sync to myTC app

Syncing quotes and bookings to the MyTC app has now been resolved.

Read Me

FIXED: Phenix document generation

Documents can now be correctly generated in Phenix.

Read Me